byDesign prides itself on our ability to maintain a human touch and one-to-one connection with our work. We do however like to set expectations when it comes to communicating with our team.
Our official operating hours are between 10am ET and 7pm ET, Monday through Friday.
Success Managers will respond to any comments or messages, within two hours (during operating hours). Specialists will respond to any comments, within twelve hours (during operating hours). In most cases, this will be sooner, but we want you to know when you can expect a response from us (at the absolute latest).
If you ever have a question, want to to discuss a project, or talk with anyone on our team, just use the "Messages" function within byDesign Workspace!
There are also a list of holidays that byDesign is unavailable for throughout the year, and you can find those below.
January New Year's Day, Birthday of Martin Luther King Jr.
February Washington's Birthday (President's Day)
May Memorial Day
July Independence Day (Varies on Day of the Week)
September Labor Day
October Columbus Day
November Veterans Day, Thanksgiving, Thanksgiving Friday
December Christmas Eve, Christmas Day, New Years Eve
If you have any questions on our Communication Standards, going either way, don't hesitate to reach out to us!